Garage door repair work order template
Garage door repair work order template: diagnosis, cables, sensor alignment and the safety reverse test as priced lines, with the fault found and the handover.
Templates by industry
- Diagnose a door that will not close fully
- Replace frayed lift cables, both sides
- Realign the photo-eye safety sensors
- Auto-reverse safety test before handover
Preparation guide
Example workflow
Plan the job
Example: start with "Diagnose a door that will not close fully", set the scheduled date, assign the technician and note how to access the site.
Do the work
Record the time and materials actually used, including "Auto-reverse safety test before handover", and anything found that needs a separate quote.
Sign off and bill
Have the technician and the customer sign the completion lines, then make the invoice from the work order so the lines carry over.
A garage door that will not close is usually reported as one problem and turns out to be two: a frayed cable that lets one side drop, and sensors knocked out of line so the opener refuses to close. This work order sends the technician with the reported fault and leaves room for what was found. The cables, the sensor alignment and the safety test are priced lines, and the door is handed back only after it reverses correctly when something is in its way.
Fields to prepare
- Deliverables and line items
- Diagnose a door that will not close fully, Replace frayed lift cables, both sides, Realign the photo-eye safety sensors, Auto-reverse safety test before handover: describe the work and materials planned for each line, with the time or quantity expected.
- Diagnose a door that will not close fully
- Write what the customer saw and what you found, such as one cable off its drum, before any part is ordered.
- Replace frayed lift cables, both sides
- Replace cables in pairs and give their size, and check the drums and bottom brackets while the tension is off.
- Realign the photo-eye safety sensors
- Note that the sensors were cleaned and aligned and that their indicator lights are steady.
- Auto-reverse safety test before handover
- Record the test with an obstruction and with the beam blocked; if it fails, the door stays out of automatic use.
- Job site and schedule
- Give the job site address, the scheduled date and the person assigned, with any access or safety instructions.
- Time and materials
- Record the hours worked and the materials used on each line, as done rather than as planned.
- Scope to agree
- Describe the fault as the customer reported it and as you found it, leave spring and cable work to trained technicians, and hand the door back only after the safety test passes.
Before sending
- Is it clear who does “Diagnose a door that will not close fully”, where and when?
- Are the materials for “Replace frayed lift cables, both sides” listed and on site before the job starts?
- Is there a sign-off for “Realign the photo-eye safety sensors” so the time can be invoiced afterwards?
Show 4 more
- Is it clear who does “Auto-reverse safety test before handover”, where and when?
- Check the job site address, the scheduled date, who is assigned, and any access or safety instructions.
- Agree with the customer which tasks are included, and note anything found on site that needs a separate quote.
- Have the customer check and sign off the work before you make the invoice.
Worked example with sample figures
The figures below are invented to show how the template adds up: 4 lines in USD, with an example tax rate of 8%.
| Item | Quantity × unit price | Amount |
|---|---|---|
| Diagnose a door that will not close fully | 1 × $55.00 | $55.00 |
| Replace frayed lift cables, both sides | 1 × $75.00 | $75.00 |
| Realign the photo-eye safety sensors | 1 × $30.00 | $30.00 |
| Auto-reverse safety test before handover | 1 × $15.00 | $15.00 |
| Subtotal | $175.00 | |
| Sales tax (8%) | $14.00 | |
| Total | $189.00 | |
Planned work $175.00 before tax, $189.00 with sales tax.
- The job follows quotation Q-GD-0618.
- The job is booked for the next day.
What the document must show
These details make a work order easier to approve and to file.
- Work order number and date
- The customer's name and job site address
- Scheduled date and the person assigned
- Each task and the materials needed
- Time or quantity per line, and prices if shown
- Sign-off lines for the worker and the customer
The sales tax depends on where the work is supplied, so set the rate that applies to your customer before sending.
Official rate reference: US government: state and local taxes
Frequently asked questions
What if the part needed is not on the van?
Make the door safe, leave it closed or in manual mode as the situation needs, record that on the work order, and book the return visit with the part on order.
The customer wants to keep using the door until the part arrives: what do I write?
Write what you did to make it safe, what you told the customer about using it, and that they accepted, with the date. If it is unsafe, say it was left out of use.
How is the sales tax worked out on this work order?
The worked example above uses an example rate of 8%: $14.00 on a net amount of $175.00, for a total of $189.00. The editor recalculates all three when you change a quantity, a price or the country.
How does a work order become an invoice?
When the job is done, open the work order and make an invoice from it. The lines, customer and prices carry over, and the work order stays as the record of what was agreed and done.
Can I download it as Excel, Word or PDF?
Yes. A PDF needs no account: fill in the template and use Print / PDF. The Excel and Word files download from this page with a free account, and the spreadsheet keeps its formulas, so changing a quantity updates the tax and the total.
Read next
Reading for the Garage door repair work order template: How to write a statement of work (SOW), with an example and Estimate vs quote: what binds you, with a remodeling example. When the job is signed off, record it on the Acceptance certificate template.