Moving services agreement template
A mover moves a household or office to a new address: inventory, price, packing, damage limits and cancellation. A sample contract you can read in full, edit in QuoteBill and sign online with a secure link.
Sample — review with a lawyer · Simple electronic signature with an audit trail
Who it is for
For a moving company and a household or business that is moving, who want the move date, inventory, price, packing, damage limits and cancellation rules written down before the move.
Moving companies are licensed or regulated in many countries, and liability limits for goods in transit and consumer cancellation rights are set by law. Check the limits that apply before filling in the liability blank.
What it covers
14 clauses, in this order. Each one is in the sample text below, and you can edit, remove or add clauses before you send.
1. Purpose and scope
The Mover moves the Customer’s goods from the old to the new address. Blanks give both addresses with floors and access, the date and arrival window, and the services included. Other services are extra.
2. Inventory and special items
The Customer lists the goods and warns of heavy, fragile or valuable items in advance. Items the Mover was not told about and cannot move safely with the planned team may be refused or charged extra.
3. Items not carried
The Mover does not carry cash, jewellery, important papers, hazardous goods, perishable food, plants, animals or anything illegal unless it agrees in writing. The Customer carries valuables itself.
4. Access, parking and preparation
The Customer makes sure of access, parking and any permits, and warns of narrow stairs or time limits. Appliances are disconnected before the team arrives. If conditions differ from what was described, extra work may be charged.
5. Price and extra charges
The price is fixed or an estimate. Extra work and waiting are charged at the scheduled rates only after the Mover names the cost on the day and the Customer agrees. A blank sets the deposit and balance.
6. Packing
If the Mover packs, it uses proper materials and marks the boxes. Boxes the Customer packed are carried unopened, and the Mover answers only for visible damage or careless handling. The Customer packs fragile items properly.
7. Moving day
The team arrives in the stated window, the Customer or a delegate is present at both addresses, and at the end both go through the goods and sign a handover note recording visible damage or missing items.
8. Damage, loss and claims
The Mover answers for loss or damage in its care up to a limit in a blank, unless the law sets another; intent, gross negligence and personal injury are never limited. Damage is noted at handover or reported within set days.
9. Insurance
The Mover holds the liability insurance the law requires and says what it covers. A blank says whether extra transit insurance is included, available or not offered. The Customer’s own insurance is separate.
10. Storage
Optional: if the Mover stores the goods, blanks set the place, period, fee and access times. The goods are kept apart from others’ and returned once the fee is paid; any legal right to hold goods for unpaid fees is not affected.
11. Cancellation and postponement
The Customer may cancel free until a set number of days before the move, later at a share of the price or the Mover’s proven costs. If the Mover cannot come it offers a new date or team, or refunds the deposit. Consumer rights stay.
12. Delays beyond control
Bad weather, road closures or official measures that prevent or endanger the move lead to the nearest possible new date, and a party that reports it at once is not liable for the delay.
13. Keys, access codes and privacy
Keys, codes and personal details are given only as far as needed, used only for the move, kept safe and returned or deleted afterwards. Condition photos are used only for that and for claims.
14. Governing law and disputes
The law you name applies. The sides first try to settle a dispute in good faith, and otherwise the courts you name decide.
A price schedule (items, quantities and prices) is part of this contract. It starts empty, in your currency, and the clauses on fees and payment point to it.
The sample text
The whole sample, as QuoteBill starts it. Text in double square brackets, like [[10]], is a blank to fill in or check. A figure or time such as [[10]] that you leave as it is is used as shown when you send; a blank that needs your own words must be filled first. The clause text is written in English, Korean, Japanese and German; in other languages a contract starts in English for you to translate.
Read the sample text
Moving Services Agreement
Parties: Mover · Customer
1. Purpose and scope
The Mover moves the Customer’s household or office goods from the old address to the new address on the date and in the way described here, and the Customer pays the price.
Old address: [[Address and floor, with lift or stairs]]
New address: [[Address and floor, with lift or stairs]]
Moving date and arrival window: [[Date and time window]]
Services included: [[Packing, loading, transport, unloading, furniture assembly and disassembly, cleaning, storage or other services]]
Any other service is extra and is agreed in writing or in electronic form, including during the move.
2. Inventory and special items
The Customer gives the Mover a list or description of the goods to be moved, with the approximate number of rooms, boxes and large pieces: [[Inventory or description of the goods and the volume]]
The Customer tells the Mover beforehand about items that are heavy, fragile or of high value, such as pianos, safes, artworks, antiques and large appliances: [[Special items]]
The Mover may refuse, or charge extra for, items that it was not told about and cannot move safely with the planned team and equipment.
3. Items not carried
Unless the Mover agrees in writing or in electronic form, it does not carry cash, jewellery, securities, important documents, hazardous or flammable materials, perishable food, plants, animals or anything illegal. The Customer carries, or arranges separately for, valuables and papers that it cannot afford to lose. If the Customer hands over such items without telling the Mover, the Mover is not responsible for them beyond what the law that applies requires.
4. Access, parking and preparation
The Customer makes sure that the Mover can reach the old and new addresses and the goods: access to the building, lifts, stairs, parking or a loading space, and any permits or building-management approvals that are needed, which are [[arranged by the Customer / arranged by the Mover at the Customer’s cost]].
The Customer tells the Mover beforehand about narrow stairs, long carrying distances, limited access or time limits at either address.
Appliances are disconnected and drained, and drawers and items that could spill are emptied, before the Mover arrives, unless the Mover has agreed to do it.
If the real conditions differ from what was described and the move takes more time or people, the Mover may charge for the extra work as described under Price and extra charges.
5. Price and extra charges
The Customer pays the price shown in the price schedule of this contract. The price is [[a fixed price / an estimate based on the hours and team stated in the price schedule]].
Extra work, waiting time that the Mover did not cause and changes to the services are charged at the rates in the price schedule, but only after the Mover has told the Customer on the day what it will cost and the Customer has agreed, orally, in writing or in electronic form.
Deposit: [[Deposit amount or percentage, or none]] The deposit is due [[on booking / 7 days before the move]] and the balance [[on completion of the move / within 7 days of the invoice]]. The Mover gives the Customer a receipt or invoice.
6. Packing
Where the Mover packs the goods, it uses suitable packing materials and marks the boxes, and the Customer checks the list of boxes at delivery. Boxes that the Customer has packed are carried as they are; the Mover does not check what is inside and is not responsible for the contents of such boxes, except for damage that is visible on the outside or that the Mover causes by handling them carelessly. Where the Customer packs items itself, it is responsible for packing fragile or valuable items properly.
7. Moving day
The Mover’s team arrives within the stated window with the vehicles, staff and equipment described, and tells the Customer without delay if it will be late.
The Customer or a person it names is present at both addresses, shows which items go where and decides questions that come up.
At the end of the move the Customer and the Mover go through the goods and the premises together and note any visible damage or missing items on a handover note that both sign or confirm in electronic form.
8. Damage, loss and claims
The Mover handles the goods with care. It is liable for loss of or damage to the goods that happens while they are in its care, from loading to unloading, if it is caused by the Mover or its staff or subcontractors.
The Mover’s liability for loss of or damage to the goods is limited to this amount: [[Maximum amount per item and per move]] If the law that applies sets a higher limit or does not allow the limit, that law applies. The limit does not apply to intent, gross negligence or personal injury. The Customer may declare a higher value for particular items in writing before the move, and the Mover may then charge a reasonable fee for the higher cover.
The Customer notes visible damage on the handover note and reports hidden damage in writing or in electronic form, with photographs, within [[7]] days of the move. The Mover answers a claim within [[14]] days. Time limits that the law gives the Customer remain unaffected.
9. Insurance
The Mover holds the liability insurance that the law requires for its work and tells the Customer on request what it covers: [[Insurer and cover]]
Insurance for the goods in transit beyond the Mover’s liability is [[included / available at an extra price / not offered]]. The Customer’s own household or contents insurance is separate from this agreement.
10. Storage
[[Optional: keep this clause only if the goods are stored; otherwise delete it]] If the Mover stores the goods, it does so at this place, for this period and for this fee: [[Place, period and fee for storage]]
The Mover keeps the goods safe and separate from other customers’ goods and allows access at these times: [[Access times]] It returns the goods on request when the storage fee due has been paid. Where the law gives the Mover a right to keep goods for unpaid charges, that right is not affected, and the Mover tells the Customer in writing before using it.
11. Cancellation and postponement
The Customer may cancel or postpone the move free of charge by notice in writing or in electronic form at least [[7]] days before the move date. If the Customer cancels or postpones later, it pays this share of the price, or the Mover’s proven costs if they are lower: [[Percentage or amount of the price]]
If the Mover cannot carry out the move on the date, for example because of a vehicle breakdown or staff illness, it tells the Customer at once and offers a new date or a replacement team, and refunds any deposit if the Customer does not accept.
Rights that the law gives a Customer who is a consumer to cancel or to a refund remain unaffected.
12. Delays beyond control
If bad weather, road closures, official measures or another event beyond the parties’ reasonable control prevents the move or makes it unsafe, the parties agree on the nearest possible date, and a party that tells the other without delay is not liable for the delay that results from the event.
13. Keys, access codes and privacy
The Customer gives the Mover keys, access codes and personal information only as far as needed for the move. The Mover uses them only for the move, keeps them safe, does not copy them, and returns the keys and deletes the codes and personal information when the move is finished. Photographs or videos that the Mover takes to record the condition of the goods are used only for that purpose and for any claim, and are deleted when no longer needed, as the law that applies requires.
14. Governing law and disputes
This agreement is governed by the law stated under Governing law. The parties will first try to settle any dispute in good faith. Otherwise the courts stated under Jurisdiction decide, unless mandatory law provides otherwise.
Payment terms
The Customer pays the deposit [[on booking / 7 days before the move]] and the balance [[on completion of the move / within 7 days of the invoice]], by [[bank transfer to the account stated on the invoice / card or cash against a receipt]].
Governing law
[[Country or state whose law applies]]
Jurisdiction
[[Courts that decide disputes, e.g. the courts of your city]]
How to use it
Choose the template
Press the button to use this template. If you are not signed in, you first sign in or sign up for free and then come straight back to it.
Start a draft
The new-contract page opens with this template marked. Press its card to create a draft. Your company details fill in Party A, and you fill in the blanks, the other party and, where the template has one, the price schedule.
Send it for signature
You sign first, then send each signer a secure link and, by another route, an access code. Signers need no account.
Next steps
Your client opens the link on any device and needs no account. See what the signing looks like on the E-Contracts page, and read which kind of electronic signature is enough for which document.
Already signed? Make the invoice from the signed contract: the parties and the price lines carry over, in full or for a deposit. The guide on turning a quotation into an invoice shows how to review the new draft, its dates and the PDF.
What it is, and what it is not
QuoteBill creates a simple electronic signature with an audit trail. In the EU, the UK, the US and Korea a signature is not denied legal effect only because it is electronic, and in Japan most contracts need no particular form at all. What a simple electronic signature proves in a dispute depends on the evidence behind it, and some documents need another form.
It is not a qualified or advanced electronic signature, and QuoteBill does not verify who the signers are. It records the use of the link and access code you delivered, so anyone who has both can sign. The signature certificate lists every link issued and, for each action by the sender or a signer, its IP address and browser where they could be read.
Some documents need another form. Wills, many real-estate transfers, guarantees and some employment documents must, in some countries, be handwritten, notarised or signed with a qualified signature. The templates are samples, not legal advice: review them with a lawyer.
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